Complaint Received

We've REceived Your Complaint

What happens now?

We’re really sorry you’ve had the need to make a complaint .

We take all complaints very seriously and will shortly be reviewing the detail of your complaint.

We will also be providing you with an acknowledgement of your complaint via email to the registered email address we have on file.

We understand you wish for your complaint to be resolved promptly. In some circumstances we will need to conduct an investigation which may include additional parties such as: your lender; the Financial Ombudsman Service; an administrator.

For more information, please read our Complaint Handling Procedures by clicking the button below.

Details Provided To Register Your complaint;

Client Ref: 




Details of your Complaint;
You would like to raise a complaint because:

You believe this happened because:

To resolve your complaint you would like us to:

If these details are incorrect, please contact us on 01554 575000